The Great Australian Bakehouse

We have been coming to The Great Australian Bakehouse for years! It’s our favourite cafe/bakery in Pakenham. We come very often for a pie and coffee. The staff are always amazing and look after us. Best coffee in pakenham! Best pies in pakenham! Best food in general😀!

Had lunch with my daughter and grandson, I had a pastie and she had a pie, both were delicious.

Sat on the chairs outside as it was a nice sunny day.

Staff were friendly and provided quick service.

They have nice coffee and cakes as well.

Allow time to find a car park.

They have crayons and colouring in for children.

I would visit again for sure.

Massively underwhelming customer service considering the reviews. However great coffee, food and atmosphere. So, let’s break it down…

Atmosphere: *****
Great Space! The interior design, layout (both inside and out) – excellent interior, exposed brick work with wood flooring to accentuate that excellent natural feel of cookery and homely cooking is well achieved. Externally, great use of space, colours and décor – On a vibrant day, sitting outside, is a must. Extremely well done.

Customer Service: **
Could have been an off day but felt rude and little chore’ish, and they weren’t busy. It wasn’t the lack of efficiency (order was taken, was provided as requested). It was the lack of personality, welcome and pride in work.
Wasn’t greeted well, and from the homely vibe of the store, the tone didn’t match at all.
My order felt like an annoyance, like I was interrupting someone’s break and needed to hurry up. Even after the order was taken and I went outside, the additional customer service person who delivered the coffee was not personable, even when I said “thank you” – literally said nothing – not even a “You’re welcome”
Lastly, I was now curious to see if I could get any appreciation from any staff member. I ensured my table was clean, collected all my dishes and rubbish neatly, walked into the store, handed them to the customer service representative and said “Thank you, it was delicious.” Genuinely appreciative of the food (as below)! And was provided with a nonchalant and dismissive “sure”.
Very Disappointed!

Food (Why we are here): *****
Order: Bacon, Egg & Cheese Muffin, Skinny flat white and a bottle of water
Coffee: Excellent Barista – The coffee wasn’t burnt, the temperature was excellent and the flavour was outstanding
Muffin: I don’t know about you but I love a soft yolk egg in a Bacon, Egg & Cheese muffin. The egg was definitely Free Range based on the taste & deep yellow colour, the bacon was absolutely amazing and the soft melted cheese was just the icing on the proverbial cake.

Overall: ***
The food and atmosphere were amazing! I would have given this 5 stars but was let down so much by the non-caring customer service that was received at the time that I had to drop this rating significantly. I certainly would recommend a breaky treat if you are interested, I just hope that your customer service experience was better than mine. Thank you, The Great Australian Bakehouse! I may return to update.

Ordered mushrooms meat pie and vegetarian broccoli & cauliflower pepper pie, Food was nice coffee and hot chocolate perfect. Staff are lovely 🩷

Located close to Pakenham train station and on the main street, Australian bakehouse cafe is on the intersection of main street and drake place.

I have been regular visitor at this cafe and it is always nice to enjoy my in coffee and breakfast as the vibes are quite positive. Today I had a Coffee latte, Veggie Toastie and Veggie Pastie. Photos attached. on top the food, weather had been very supportive. Hence, we ate our breakfast in outdoor area.

They do have an indoor setting and outdoor setting. Also, I was tempted to have a pastrie which looked really nice. Although, avoiding sugar so I did not try it.

I would personally recommend anyone who is willing to spend their morning with their loves ones with a wonderful breakfast.