The Natural Bakery Blackrock

Ordered and prepaid for an €80 birthday cake with personalized message, for collection today. Ordered within the timeline guidance on the website (Friday) and received confirmation email. Went in to collect around 3 today (Monday) – no cake. No email or phone call to let me know there was an issue. No refund to my account. No manager in the shop. The guy working was unwilling or unable to contact the manager and unable to process refund. No alternative suitable premade cake in the store. I asked him to ring Dun Laoghaire branch, to see if they might have something, no answer. What an absolute joke of a business. I have a large birthday party in a few hours time and so have had to go scramble around to buy another cake. Disgusted with the customer service. If you have an issue with fulfilling an order for goodness sake pick up the phone and let the customer know.

Great selection of freshly baked goods with seating inside and out if you want to eat in. It also has a high ceiling and feels very spacious

I have found the food and service to be generally quite good at this store since it opened. However today was a disappointing experience. An item in the counter window had a display price of €4.00 per item.

I ordered 3 and the cashier was wanting to charge €13.50. I pointed out the price was €4.00 per item as displayed. I was told no it has changed and is now €4.50 per item. The cashier apologised that she had not changed the price tags yet however she insisted I must pay €4.50 per item. I decided not to purchase the items and left.

I do believe the shop should honour the prices that they are displaying their products at.

Amazing coffee and breads 🍞 😋

The best cakes here 😋