Information about Guud Day Upper O’Connell Street
| Name | Guud Day Upper O’Connell Street |
| The Address | O’Connell Street Upper, North City, Dublin, D01 T2X2, Ireland |
| Rating | 4.1 |
| Rated count | 174 |
| Phone number | |
| Price level | |
| Website | http://www.guudday.ie/ |
| working hours | Monday: 7:00 AM – 7:00 PM Tuesday: 7:00 AM – 7:00 PM Wednesday: 7:00 AM – 7:00 PM Thursday: 7:00 AM – 7:00 PM Friday: 7:00 AM – 7:00 PM Saturday: 8:00 AM – 7:00 PM Sunday: 9:00 AM – 6:00 PM |
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What do Guud Day Upper O’Connell Street visitors reviews this place?
We heard coffee here is good. Came here for 2 capuchino with coconut milk. 2 coffee is added up to €8.50 with extra charge of coconut milk (she put down as Cream in the receipt) of €0.65 each which is an extra of €1.30. But they charged us €3.90. Both my friend and I mentioned to the waitress twice. The first time, she didn’t accept that she overcharged us when I mentioned. Then my friend came to explain to her that she overcharged us €2.60 but she gave my friend some attitudes and just gave her €0.65 back and turned away. At this point, we didn’t want to argue anymore with her. This is really unacceptable service.
I bought a bag through the Too Good To Go App on 2nd April 2023. It was €4.99 and the contents were meant to be worth €15. It was my first and last time ever going to Guud Day Cafe. It included a breakfast bap, 2 small soups and a sausage roll.
I opened the bag which contained the breakfast bap 5 minutes after leaving the cafe. I couldn’t believe what I was seeing. The sausage was burnt in parts, the bacon was rock hard and rubbery and the bap itself was freezing cold and extremely soggy. I took a bite and could not chew the meat. The sausage roll was also not fresh enough and was hard to chew also.. the soups both looked fine but my appetite was ruined to be honest so I couldn’t stomach any of it. It all had to go in the bin. It was certainly not “too good to go” it was food fit for the bin.
The customer service was the most shocking part though. I emailed on 3rd April. They didn’t reply , I rang the cafe numerous times no answer. I went into the cafe on the 11th April to discuss it and see what the cafe could do to resolve the issue. They were very dismissive. Eventually the supervisor said she would get the manager to sort a refund. Later that day the manager replied to the email that I sent on the 3rd and said they won’t be issuing a refund and just gave me the prices of what those items would cost to buy if you were to go in and buy them fresh. Not even an apolpgy for the quality of the food or the fact it took 8 days to reply (and only because I went into the cafe in person to complain). Such a terrible experience I would advise people to avoid this place. Pictures included of what this cafe deem as suitable to sell.
I opened the bag which contained the breakfast bap 5 minutes after leaving the cafe. I couldn’t believe what I was seeing. The sausage was burnt in parts, the bacon was rock hard and rubbery and the bap itself was freezing cold and extremely soggy. I took a bite and could not chew the meat. The sausage roll was also not fresh enough and was hard to chew also.. the soups both looked fine but my appetite was ruined to be honest so I couldn’t stomach any of it. It all had to go in the bin. It was certainly not “too good to go” it was food fit for the bin.
The customer service was the most shocking part though. I emailed on 3rd April. They didn’t reply , I rang the cafe numerous times no answer. I went into the cafe on the 11th April to discuss it and see what the cafe could do to resolve the issue. They were very dismissive. Eventually the supervisor said she would get the manager to sort a refund. Later that day the manager replied to the email that I sent on the 3rd and said they won’t be issuing a refund and just gave me the prices of what those items would cost to buy if you were to go in and buy them fresh. Not even an apolpgy for the quality of the food or the fact it took 8 days to reply (and only because I went into the cafe in person to complain). Such a terrible experience I would advise people to avoid this place. Pictures included of what this cafe deem as suitable to sell.
Had a lovely cup of chai latte with a coffee shot. It was so good. And the staff was very nice and friendly. Love the ambience of the place.
I really love how the place is furnished, in a hipster and colorful way. The menu offers a wide choice of coffees and cakes, I even got to drink a quite good espresso macchiato that I thought I couldn’t find in Dublin. The service was kind and nice. I strongly recommend the carrots and nuts muffin.
Melbourne quality coffee at better prices! 10/10 soy latte and delicious pesto/tomato/mozzarella ciabatta for €9/AUD$15. Wifi available. Good atmosphere. Friendly staff. Recommend!
