Java Works Coffee

Vanilla Buttercream has to be the best flavoured coffee out there! We’ve tried their other flavours and enjoyed them very much. The staff and owner are very friendly and a pleasure to deal with. Give them a try!

I bought from their website for the first time after trying their English Toffee flavored coffee from Amazon (really great coffee flavor), as I saw they have 2 lb bulk bags of coffee, instead of just the small 12 oz bags. I ordered some bulk bags of coffee on a weekend (just recently got into making cold-brew coffee at home), so understandably my order was not “shipped” until Monday. What is surprising to me, is that some business days have already gone by and there is NO sign of my order being delivered (it should have already gotten here by now if it was shipped on Monday, not like Ontario is that far away from QC – most standard shipping takes 2-3 business days max from ON to QC). Reviews suggested that Java Works is speedy on both shipping and on delivering orders, often within a few business days – so of course I was hoping for the same speedy delivery for my order. However, I checked the tracking today (Friday now) and it is STILL stuck on “label created” – the carrier is keeping the package unscanned and it’s being held hostage in their office, instead of delivering to me like they’re supposed to.

EDIT: I did hear back after emailing java works contact email that they will look into why the package is not moving/no updates on tracking, and if no luck working with the carrier, then they would reship my order.

EDIT 2: The Java works customer support team did an excellent job in resolving the issue with me. They got the carrier to finally scan in the package and once it finally got moving, it was delivered in about 2 business days (though took around 7-8 business days total due to the carrier error). Java works also gave me a bonus for the trouble, which I really appreciated.

I got the opportunity to use the curb-side pick up today which was awesome considering it takes so long to get any coffee in Toronto right now (Made the order in the afternoon and was able to pick it up in less than two hours- which is outstanding). The customer service is unlike anywhere else. Extremely friendly staff with full transparency.

Nevertheless, the beans were incredible. Simply a perfect consistent roast.

I highly recommend Java works.

The only place I buy my coffee from now! It is the best quality coffee I have ever had, specifically their flavoured coffees. They are not the classic artificial flavour taste many flavoured coffees have, they are flavourful but subtle at the same time. I don’t live very near them but I order it anyways since nothing else compares! Highly recommend the canadian maple, it is my favourite 🙂

Got wrong order. Emailed them, 2 days later no reply so I called them. The toll free line is not working so I called using the long distance line, got transferred to a mailbox. Left message. No reply yet. Lousy after sales service! correction: I got an email back with apologies for delay in responding and all was resolved in a very satisfying result for me. Thanks a million.