McDonald’s

This has to be my worst experience of what happens when automation takes over common sense. I watched an older couple walk out (they weren’t allowed to order at a traditional till), two friends orders take longer than should and my own order crumbled to pieces down to a store being force fed corporate automation (For example food being binned because another item failed or took too long). There has to be a line drawn where customer human interaction and customer obsession/service overrides procedure. This store between location and customer service needs a major look at! It is not one person’s fault. It is just a series of problems that leads me to not only never to return to this store but potentially never return to this McDonald at all. Please look at this as constructive feedback as there were elements that were perfect for example store hygiene, uniform and professionalism. This is where a typical area manager says this is a high performing store that is punching above targets but as opposed to in our opinion a store that could do ten times better! I would like to point out this is not a staff problem but a corporate/owners problem. Food was good. Parking is hard and no drive through it’s more a chip shop vibe. Maybe the operator needs a second store that is a 24hour drive through in a very busy town!

The staff are very efficient and friendly. The food is generally served very quickly. Free parking is available. The only aspect holding me back from granting five stars is the absence of a drive-through facility, especially as this is the only McDonald’s outlet in Enniskillen and is in a suburban area on the Belfast Road, making the addition of a drive-through perfectly feasible, something which would have been much easier to complete had the premises simply been built this way in the first place, not that this is the only example of such a shortfall at a McDonald’s outlet; another example is the outlet at Blackpool Shopping Centre, Cork where this facility could have been included in the outlet’s construction even more easily, given that McDonald’s operates from a freestanding building in the shopping centre carpark, which is very sizeable. On the plus side for the Enniskillen outlet, I have always had a working plug socket at the table I have eaten at there, which has not been the case in some of the other outlets at which I have dined, such as the Blackpool Shopping Centre, Cork outlet.

Just out of Mc Donald.
Parking is terrible.The place is cold
I had to clean my own table (not just take the last customers leftovers but get the cloth and clean it down).
Receipt machine was not printing.
The food was just about warm. Staff walking about looked like they were getting no direct from supervisors or management.Mc Donald’s Enniskillen is poor example .If you have a choice go to Omagh much better.

The food was great but that’s not the reason made me to write this review an employee called Wendy was the reason very helpful and happy to help a great expemple of a great customer service thank you so much for your help

Got a milkshake. Was melted and warm. Wasn’t even busy. Been once before, didn’t add extras which were paid for and on the receipt.