McDonald’s Lincoln Road

Ordered a take away this afternoon with a toy but when I backed home and the toy was already opened and checked by someone. If someone has already opened it to make sure he doesn’t like it and then returned it to the customer, it is disgusting and unacceptable. Never come back again. Kindly suggest everyone who want to order this meal just make sure that their toy box has not been opened in person when they pick up the order.

Have gone here one other time and was all good except for one night around 3am when the drive through was closed? The person said that the system was updating and that she was going home and that was that. Was very excited for a post town cheeseburger 🥺 but my other experiences here have been good 👍.

I hate to say this but this is by far one of the worst McD outlets I’ve been to in Auckland. The outlet is well presented, appears to be clean and hygienic however customer service needs some serious upgrade. Some of the staff members work really hard and look overworked but some on the other hand don’t even smile back or respond to a greeting. They are rude, throw a horrible attitude, treat customers like subject of favour. If the management is seeing this please take this seriously and invest on training, coaching, developing your staff members. If they have issues, please listen to them and address their concerns asap as most look unhappy working here.

I hate to say this but it was pretty bad.
Machine had no paper in so I had to stand in line after making my order already.
I was ignored by staff (didn’t say ‘hi, I’ll be with you in a moment’) when I got to the cashier. She seemed confused and had the “I don’t wanna be here” attitude.
When I got my order there was more than one thing wrong with it, I should have taken it back but the staff were all busy and I didn’t want to have to deal with them again.
The fish burger patties seemed like it had been sitting/very old. Chips must have been salted by every member of staff that walk passed and they forgot my sweet and sour sauce!
Now on to the design: layout makes it look like they want you to use the electronic system, which would be great if they worked. Cafe is much bigger and looks nice. Kids playground looks very cool. Overall the place was kind of clean but honestly they need more staff members and a technician on or something. Very bad after the re model.

I think I’m quite qualified to rate this Maka’s as this is my local restaurant. My family average fortnightly visits for the past 4+ years.

Very seldom do we have issues with orders or staff. If any occur, they are always handled with excellent customer service. At times we are there with family ranging 10-20 people and have never had major issues.

Staff are friendly and professional.

Restaurant is neat and tidy. Bathrooms overall are clean.

Drive through wait times havnt been an issue and more importantly orders are correct.

Only feedback would be better air conditioning in the the playground area. Summertime causes this area to heat like a sauna which is not ideal for children.

2 good sized ‘private rooms’ that can be booked for parties however staff are really cool that patrons can use whenever not booked – which we do abit.