Night Club | The Penthouse London |
The Address | 1 Leicester Square, London WC2H 7NA, United Kingdom |
Rating | 3.1 |
Rated count | 30 |
Phone number | 01590 1270012 |
Price level | |
Website | |
working hours | Monday: Open 24 hours Tuesday: Open 24 hours Wednesday: Open 24 hours Thursday: Open 24 hours Friday: Open 24 hours Saturday: Open 24 hours Sunday: Open 24 hours |
About this restaurants :
Me and two of my friends were on a day-trip to London after their honeymoon, this was my treat to them.
We were first enticed and greeted (surely friendly) by the door staff who did a good job of promoting the Happy Hour – 2 for 1 cocktails.
When we got to the bar in the lift (7th floor) had a nice feel and great views
But we placed our order of cocktails and were forgotten. When I enquired at the bar, our drinks were made in haste.
When we got our drinks (even though we asked for it at the Terrace we got them on the sitting area) they tasted rank! water-downed and tasted more like flavoured and colored water.
When I complained about the quality, I was spoken down to and made to feel like I am some high school fool (this was by a hostess who should have been better fitted on a catwalk with her mouth shut rather than customer service). I know my cocktails and that wasnt what we were served. Another couple got Cosmopolitans that looked like Cosmo and had the sugar lining on the glass.
I was so disgusted not with the lateness of our order but by the wrong type of drink been serverd and the attitude of the hostess I complained to, that I turned all our drinks upside down so that the staff have more clean-up to do.
Not even a apology or a complementry voucher we got,
Note to the bar – if you hire people on the basis of their looks make sure they have the people skills to match!
At least you could buy a drink right? Well if you would like to spend half an hour getting pushed and shoved in constant fear of a fight breaking out to then purchase a £5 diluted shot, by all means, go ahead!