Restaurant | Cathédrale Restaurant |
The Address | 112 E 11th St, New York, NY 10003, United States |
Rating | 4.2 |
Rated count | 811 |
Phone number | (212) 888-1093 |
Price level | 2 |
Website | http://moxyeastvillage.com/cathedrale/ |
working hours | Monday: 5:00 – 11:00 PM Tuesday: 5:00 – 11:00 PM Wednesday: 5:00 – 11:00 PM Thursday: 5:00 – 11:00 PM Friday: 5:00 PM – 12:00 AM Saturday: 5:00 PM – 12:00 AM Sunday: 5:00 – 11:00 PM |
About this restaurants :
Even though I could tell a manager was walking around supervising the staff and checking for the customers to be happy, it wasn’t enough to compensate for the inexperienced waiters we had. I didn’t feel we had professional waiters and it added-up to take away a good experience for me. Among other things that happened and were an inconvenience (yet that wouldn’t have affected this rating), what didn’t work for me is our young waitress having the attitude of a teenager triggered by her mom to address a miss on their part that could have been nothing and easily handled with class. Zero customer service ability, I could tell she had no training to serve customers. This attitude wasn’t matching the rest of the classy experience and no one wants to deal with that at dinner with friends.
At the end of dinner, I asked one other person at the table across from me about is experience of the service and he wasn’t satisfied.
We were sitting at an outdoor table this time but I remember sitting at the bar once in the past and the staff there was professional and friendly. Hopefully, they will now recruit mature waiters for the table service to match the high level of professionalism in the other categories.
Great happy hour from 5-7 M-F , the bartenders are fantastic and the bites and drinks are amazing. The food during dinner was also quite good and actually very filling . Was it worth the price? You definitely are paying for the vibes and the ambience. I also thought I was paying for the experience but the only attentive person was our waitress. I was bumped into many times as they tried to squeeze by the back of my seat. Note that I was scooted all the way up and even had my coat in my lap the entire dinner because they knocked it off the back of my seat already. I even got bopped in the head once by his elbow as he carried old dishes away. So wouldn’t pay for the “experience” here again. Not worth my dime if other reviews here call out similar things .