TGI Fridays – Glasgow Buchanan Street

Sesame chicken was way too sweet, like it was made in melted sugar. Not eatable. Way too expensive for lunch. We had two menu offers and ended up paying over £80 with automatically added 10% tip.

First time trying tgi fridays in this country tried in other countries was great but this experience wasnt so go great. Weeks ago i was there got seated fast ordered fast but the place was freezing took 30mins for food to arrive and was look warm the meat platter was cold and dry over priced food best thing was the milk shake sat full time with jackets on.

Visited TGI Fridays Buchanan Street on 14th February. afternoon time around 1.30PM.

once seated. it took a while for the waiter ( Ewan F ) to approach me and ask if I wanted to order a drink.

I ordered Fridays sesame chicken strips. with sesame seeds but without the chilli flakes. I was told by Ewan this was impossible as the sesame seeds and chilli flakes are already mixed together. this information took me by surprise as this is the only meal I order at Fridays. it’s never been a problem previously at other locations and wasn’t a problem at my visit to TGI Fridays Liverpool One on 18/02 which will be my next review.

as usual I asked for the fries to be replaced with onion rings. the menu states served with a choice of side. the menu doesn’t state additional charges may apply depending on choice of side.

Ewan did not mention the upgrade charge for the onion rings. bear in mind this meal has now increased to £20.60. and choice of side that’s not fries will set you back £2.90.

the meal was brought by a different member of staff. the meal came with fries and onion rings. I was confused and didn’t want to touch the onion rings without finding out if the fries had be replaced. because if Ewan had misunderstood me – the onion rings would cost £6.20.

I asked for a manager as I was unable to see Ewan. the manager appeared and explained I would be charged for upgrading the fries to onion rings. when placing the order Ewan did not mention the upgrade charge. the manager was unable to remove the charge. while the manager was discussing the T&CS with me the meal went cold and needed to be remade.

Ewan did not ask me once if everything was fine with the food or if I wanted another glass of tap water. the found the chicken strips to be slightly overcooked.

I used £5.00 off for February with TGI rewards which reduced the bill to £18.50. still expensive for the hassle and lack of customer service.

my visit to TGI Fridays Buchanan Street was like a Carry on film. I do not recommend TGI Fridays Buchanan Street and I will not return when next visiting Glasgow.

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Great American themed bar/restaurant in the city centre. The staff here are fantastic and make some of the best cocktails around. Highly recommended.

Food was certainly not cooked fresh.
Food had been reheated and was of very poor quality.
Upstairs dining area was grubby,untidy and cold, should have walked out when we seen the area but had just got soaked and decided to stay put.
Big mistake, Would never go back.